star 11 – Call Retrieve

Feature Access Code

User > Call Control > Directed Call Pickup

The Directed Call Pickup service allows you to pick up a ringing call at a specific extension of your call pickup group.

To pick up a ringing call at an extension in your call pickup group

At your phone, enter the Directed Call Pickup Feature Access Code (*11).
Enter the extension where the call is ringing.
example ext 234 woul be *11234