Feature Access Code
![](https://broadsoft.ciscoar.com/wp-content/uploads/2023/10/cisco-broadsoft-feature-access-codes-star11-call-retrieve-1024x244.jpg)
User > Call Control > Directed Call Pickup
![](https://broadsoft.ciscoar.com/wp-content/uploads/2023/10/cisco-broadsoft-User-Call-Control-Directed-Call-Pickup-01-1024x372.jpg)
The Directed Call Pickup service allows you to pick up a ringing call at a specific extension of your call pickup group.
To pick up a ringing call at an extension in your call pickup group
At your phone, enter the Directed Call Pickup Feature Access Code (*11).
Enter the extension where the call is ringing.
example ext 234 woul be *11234