Broadworks CallCenter change Agent Status -Webex user

Agent Status depend on your company, below a few commonly seen ones:

  • Available
  • Lunch
  • Training
  • Coffee break
  • etc.

Agent change status from Portal

The Agent could change its state once is logged into the portal.

Agent change status from Webex

If the Agent is using Webex, then the following steps will allow to change the state.

Step 1 – Settings

Step 2 – Calling > (Scroll Down) > Advanced Call Settings

Step 3 – Call Control > Status

Supervisor change Agent status

The Supervisor can change the status of any of the Agents under his/her monitoring, for that the Supervisor must use the Portal.