Agent Status depend on your company, below a few commonly seen ones:
- Available
- Lunch
- Training
- Coffee break
- etc.
Agent change status from Portal
The Agent could change its state once is logged into the portal.
![](https://broadsoft.ciscoar.com/wp-content/uploads/2024/04/Cisco-Broadsoft-Broadworks-CallCenter-change-Agent-Status-webex-user-00-1024x400.png)
Agent change status from Webex
If the Agent is using Webex, then the following steps will allow to change the state.
Step 1 – Settings
![](https://broadsoft.ciscoar.com/wp-content/uploads/2024/04/Cisco-Broadsoft-Broadworks-CallCenter-change-Agent-Status-webex-user-01-1024x624.png)
Step 2 – Calling > (Scroll Down) > Advanced Call Settings
![](https://broadsoft.ciscoar.com/wp-content/uploads/2024/04/Cisco-Broadsoft-Broadworks-CallCenter-change-Agent-Status-webex-user-02.png)
Step 3 – Call Control > Status
![](https://broadsoft.ciscoar.com/wp-content/uploads/2024/04/Cisco-Broadsoft-Broadworks-CallCenter-change-Agent-Status-webex-user-03.png)
![](https://broadsoft.ciscoar.com/wp-content/uploads/2024/04/Cisco-Broadsoft-Broadworks-CallCenter-change-Agent-Status-webex-user-04.png)
Supervisor change Agent status
The Supervisor can change the status of any of the Agents under his/her monitoring, for that the Supervisor must use the Portal.