Agent Status depend on your company, below a few commonly seen ones:
- Available
- Lunch
- Training
- Coffee break
- etc.
Agent change status from Portal
The Agent could change its state once is logged into the portal.
Agent change status from Webex
If the Agent is using Webex, then the following steps will allow to change the state.
Step 1 – Settings
Step 2 – Calling > (Scroll Down) > Advanced Call Settings
Step 3 – Call Control > Status
Supervisor change Agent status
The Supervisor can change the status of any of the Agents under his/her monitoring, for that the Supervisor must use the Portal.