Agent Status depend on your company, below a few commonly seen ones:
- Available
- Lunch
- Training
- Coffee break
- etc.
Agent change status from Portal
The Agent could change its state once is logged into the portal.
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Agent change status from Webex
If the Agent is using Webex, then the following steps will allow to change the state.
Step 1 – Settings
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Step 2 – Calling > (Scroll Down) > Advanced Call Settings
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Step 3 – Call Control > Status
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Supervisor change Agent status
The Supervisor can change the status of any of the Agents under his/her monitoring, for that the Supervisor must use the Portal.